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Call 811

Planning a home improvement job? Working on landscaping, or maybe installing a fence. Be sure to call 811 before you dig.

Jackson Energy has partnered with the 811 service, and any co-op member who needs to locate underground service should call 811, which is the national “Call before U Dig” call center.

The center provides information 24 hours a day, seven days a week, for excavators, contractors, utilities, and the general public, and 811 is a toll-free number. Digging into an underground line can disrupt your electric service, and could also lead to tragedy if you don’t know where underground utilities are located. Many subdivisions and businesses served by Jackson Energy have underground service.

When you call, be prepared to provide the following information:

  • Your name
  • Address where digging or excavating will be done
  • Telephone number to reach you
  • and directions to the property.

For more information, you can also visit www.call811.com.

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©2025 Jackson Energy Cooperative. All Rights Reserved

  • About Us
    • About Jackson Energy Cooperative
    • About Touchstone Energy Cooperatives
    • CEO & Board of Directors
    • Careers
    • Cooperative Principles
    • Jackson Energy Bylaws
    • Service Territory
    • Bill of Rights
    • Conflict of Interest Policy
  • Member Center
    • Capital Credits
    • Co-op-connections
    • Member Information
    • Scholarships & Youth Tour
    • Solar
    • Net Metering
    • Operation RoundUP
    • Rates & Tariffs
    • Enviromental Surcharge
    • Fuel Adjustment Clause
    • KY Sales Tax Exemption
    • Navigating Your New Bill
  • Services
    • Request Disconnect
    • EV Charging Station
    • Prepay
    • Residential Service
      • Energy Efficiency
        • 101 Easy Ways To Save
        • Appliance Calculator
        • Energy Efficiency Programs
        • Energy Savings Home Tour
        • Home Efficiency Analysis Tool
        • Together We Save KY
      • Residential Rates
      • Residential Service Documents
      • Residential Sign Up Fees
    • Commercial Service
      • Business sign up fees
      • Commercial Rates
      • Commercial Service Documents
      • Pole Attachment Request
    • EV Pilot Program
    • GenerLink
    • Pole Attachments
  • Payment Center
    • How to Pay Your Bill
    • Kiosk Locations
    • Pay Now
  • Safety
    • Call 811
    • Right of Way
    • Safety Tips
    • Storm Center
  • Our Community
    • Jackson Energy Spotlight
    • Kid's Korner
    • Kids Energy Zone
    • Co-ops Vote
    • FOCUS Film Project
    • Legislative Guide
    • Powering the good reliability video
    • CAA
  • Outage Center
  • News And Events
    • SBA- U.S. Small Business Administration
  • Public Notice