Several members have asked about our disconnection procedures during this uncertainty created by the coronavirus pandemic.
Jackson Energy understands that our members are facing many concerns and with the spread of the virus, our normal lives will be disrupted.
Jackson Energy is dedicated to our civic duty to bring our members safe, affordable and reliable power. We value the trust that our members place in us during these challenging times.
Therefore, Jackson Energy will not be disconnecting services for non-payment or low funds for a limited time. While this is not normal procedure, we are sensitive to the well-being of all our members.
Though disconnects may not occur, it remains the responsibility of each account holder to pay as they can, which will help avoid a larger balance in the future.
Bills, late notices, and disconnect notices will continue to be sent as usual and we encourage any member who is facing financial difficulty to contact us to make payment arrangements.
As we move through this challenging time together, Jackson Energy is dedicated to finding the best solutions for our membership and our communities.