As we continue to monitor the situation surrounding Corona Virus (COVID-19), Jackson Energy has made the decision to move to Level 3 of our pandemic plan effective Monday, March 16, 2020.
Level 3 consists of a controlled change in operations while continuing to provide service to our members. To limit face-to-face contact and prevent spreading the virus, effective Monday March 16th visitors will be asked to reschedule and will not be allowed in buildings unless it is an emergency. Our lobbies will be closed to the general public and all payments must be handled by the options listed below:
- On-line at www.jacksonenergy.com - choices include auto pay, e-check, credit and debit cards
- Direct withdrawals from your checking/savings account
- Payment kiosks are offered at nine locations throughout our territory
- SmartHub app can be downloaded to your smart phone, iPad or tablet
- Pay by Phone: 1-844-206-7878
We understand these changes may be inconvenient, so we greatly appreciate your patience and flexibility during this challenging time. We feel this preventative measure will greatly reduce the risk for both our members and employees.
As we move forward, rest assured that all Jackson Energy employees will continue to work diligently with our members to resolve any issues that may arise. Line crews will continue to respond to service calls and normal daily operations should not be affected as all employees are working either remotely or in the offices.
If you have any questions about our payment options or other business issues, please visit our website or call us at 800-262-7480.